Overview
A comprehensive technical programme covering hardware, operating systems, networking and end-user support for office and enterprise environments.
Purpose
Upon completion of the qualification students will be expected to provide technical assistance to users, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases, systems and the internet. The qualification outcomes cover types of software, hardware, components, upgrading and troubleshooting a computer, formatting and partitioning hard drives, and network topologies. Green technology, maintaining records of daily problems and remedial actions, and prepare evaluations for systems performance. A qualified learner will be able to: Identify the potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organisation; Set up desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications; Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards; Analyse and resolve hardware/software problems such as operational discrepancies to optimise performance of the desktop/laptop systems; Apply knowledge of principles and practices in order to identify and solve problems arising in the course of their work.
Entry Requirements
- NQF Level 4 qualification
Knowledge Modules
351201001-KM-01
Introduction to Data Communication and Networking
351201001-KM-02
Basics of Computer Architecture: Hardware
351201001-KM-03
Basics of Computer Architecture: Software
351201001-KM-04
Basic Concepts of Sustainable Computer Environment and Green Technologies
351201001-KM-05
Social Media and Digital Literacy
351201001-KM-06
End User Computing
351201001-KM-07
Business communication and customer services
351201001-KM-08
Ready for work standards
Practical Skill Modules
351201001-PM-01
Troubleshoot computer and network faults
351201001-PM-02
Maintain computer and network security
351201001-PM-03
Provide support to end Users
351201001-PM-04
Install computer software and hardware
Work Experience Modules
351201001-WM-01
Respond to user inquiries regarding fault request
351201001-WM-02
Set up equipment for users, check operating system performance and ensure proper installation of cables and software
351201001-WM-03
Processes of maintaining computer systems and peripherals
351201001-WM-04
Identify the potential green technologies, processes and procedures for cost effective application and create a sustainable computer environment to reduce e-waste
351201001-WM-05
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Exit Level Outcomes
- 1
Identify the potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organisation.
- 2
Set up a desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications.
- 3
Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards.
- 4
Analyse and resolve hardware/software problems such as operational discrepancies to optimise performance of the desktop/laptop systems.
- 5
Apply knowledge of principles and practices in order to identify and solve problems arising in the course of their work.
Career Outcomes
- Computer Technician
- IT Support Technician
- Desktop Support Engineer
- Field Service Technician
- Computer Support Specialist
- Desktop Support Technician
- Computer Database Assistant
- Network Support Technician
- System Administrator